About the Company:
With over 25 years of experience, Bridge™ is a world leader in language, education, and travel. Our different divisions include BridgeEnglish, BridgeAbroad, and BridgeTEFL. Each year, we serve thousands of students, volunteers, and teachers from every corner of the globe. For additional information on Bridge, visit www.Bridge.edu.
Job Description:
Program Advisors act as expert consultants for people interested in learning to teach English as a foreign language and in teaching English abroad. They provide advice and support through every step of the process, from pre-enrollment advising to post-program follow-up. Experience teaching English abroad as well as a high degree of global awareness is essential for this position.
Job Duties:
Pre-Enrollment Advising Duties
- Advising customers on all BridgeTEFL products and services, while always providing high-quality customer service.
- Recommending the “best fit” for our customers
- Receiving and following up on inquiries via e-mail, telephone, and/or in-person in a timely manner. (Database management required)
- Being knowledgeable about BridgeTEFL teacher-training programs, job placement services, and other TEFL-related products and services.
- Maintaining excellent communication with clients, responding to their questions in a timely manner.
- Conducting webinars.
- Attending conferences and/or fairs if needed.
Post-Enrollment Advising Duties
- Providing job placement support to TEFL course graduates.
- Assisting with professional development of course graduates—review resumes, cover letters, personal statements.
- Giving monthly jobs presentation to onsite TEFL course participants.
- Counseling candidates about living and working abroad.
- Searching for job postings in areas that we do not have strong contacts or if our current contacts do not have openings.
Bookings Duties
- Maintaining excellent relationships with our customers, agents & partners worldwide.
- Processing enrollments, collecting applicant documents (database management).
- Interviewing and screening applicants for teaching positions abroad.
- Creating and sending acceptance letters and prepare-to-go materials to program participants.
- Answering applicant questions by phone and by email; addressing customer complaints.
- Regularly updating all email templates and prepare-to-go documents.
- Finalizing all details of a participant’s program to ensure a smooth and rewarding experience.
- Following up with participants during and after their program to collect feedback.
Marketing Support
- Writing for our blogs, newsletters and other marketing publications.
Clerical Duties May Include:
- Processing payments & refunds in accordance with program terms & conditions.
- Ensuring that all program balances are paid in full on time.
- Accounts payable/receivable.
- Reconciling and submitting end-of-month sales reports.
Requirements:
- Bachelor’s Degree
- TEFL certification
- Sales experience
- Experience teaching English abroad
- High degree of global awareness
Qualities Sought:
- “Can-do” attitude. Thinks creatively. Solves problems.
- Results-oriented.
- Extremely organized with close attention to detail.
- Superior communication skills, both spoken and written.
- Excellent professional phone etiquette.
- Ability to multi-task and meet deadlines.
- Flexibility and adaptability regarding job responsibilities a must.
- Excellent computer skills. Familiarity with databases.
Salary:
Base salary is $27,000 – $30,000 depending on experience, plus incentives. Benefits package includes health insurance.
How to Apply:
Interested candidates should send a cover letter and resume to careers@bridge.edu