About the Company:
With over 25 years of experience, Bridge™ is a world leader in language, education, and travel. Our different divisions include BridgeEnglish, BridgeAbroad, and BridgeTEFL. Each year, we serve thousands of students and teachers from every corner of the globe.
Job Description:
This position combines a wide variety of administrative duties within one or more of the Bridge divisions. The employee acts as a customer service representative and advisor for students who have signed up for one of our TEFL or language programs. He/she is a liaison between our customers, agents, and partner schools, as well as a support representative for students enrolled in our online programs. Administrative assistants also carry some office managerial duties.
Job Duties:
Advising Duties
- Maintaining excellent relationships with our customers, agents & partners worldwide
- Processing enrollments/sending out course confirmations; creating and sending out prepare-to-go materials to enrollees
- Answering student questions by phone and by email; addressing customer complaints
- Regularly updating all email templates, prepare-to-go documents, prices, agent records, and partner school records, contractual agreements, etc. to ensure accuracy
- Finalizing all details of a student’s program to ensure a smooth and rewarding experience
- Following up with students during and after their program to collect feedback
Bookkeeping/Database Management Duties
- Ensuring that all course balances are paid in full on time
- Accounts payable/receivable (relating to student courses, agents, partner schools, and the office)
- Reconciling and submitting all end of month sales reports to manager
- Processing payments & refunds in accordance with course terms & conditions
Administrative/Support Duties
- Sending out printed certificates to Bridge graduates; getting certificates notarized and/or legalized when necessary
- Mailing out orders for Bridge educational products, brochures, etc.
- Responding to all online course support questions from students and trainers
- Managing the phone system
- Ordering office supplies
- Back-up sales when necessary
Requirements:
- Bachelor’s Degree
- Customer Service Experience
- Administrative Experience
Qualities Sought:
- Extremely organized with close attention to detail a must.
- Superior math skills.
- Superior communication skills, both spoken and written.
- Excellent phone etiquette.
- “Can-do” attitude. Thinks creatively. Solves problems.
- Flexibility and adaptability regarding job responsibilities a must.
- Excellent computer skills. Familiarity with databases.
- Fluency in Spanish preferred; knowledge of at least one foreign language a plus.
- Sales experience a plus.
- Experience teaching English overseas or studying overseas
- High degree of global awareness
Salary:
Salary is $30,000-$33,000 depending on experience. Benefits package includes health insurance.
How to Apply:
Interested candidates should send a cover letter and resume to careers@bridge.edu